Effective date: January 2023

This Privacy Policy describes how Novolux ("we," "us," or "our") collects, uses, and protects the personal information you provide when accessing or using the website www.novolux.co.uk (referred to as the "Website"). By using the Website, you consent to the practices outlined in this Privacy Policy.

Information We Collect
1.1 Personal Information: When you voluntarily submit information through our website, such as when making an inquiry, we may collect personal information, including your name, email address, phone number, and any other details you provide.
1.2 Usage Information: We may also collect non-personal information about your use of the Website, such as your IP address, browser type, referring/exit pages, and operating system. This information helps us analyse trends, administer the site, track user movements, and gather demographic information.

Use of Information
2.1 Personal Information: We may use the personal information you provide to respond to your inquiries, provide requested information, and communicate with you about our products or services.
2.2 Usage Information: Non-personal information collected may be used for statistical analysis, improving the Website's functionality, and enhancing user experience.

Data Sharing and Disclosure
3.1 Third-Party Service Providers: We may engage trusted third-party service providers to perform certain functions necessary to operate our business. These providers may have access to your personal information but are obligated to keep it confidential and use it only for the purposes specified by us.
3.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

Data Security
4.1 We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links
5.1 The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of those third parties.

Children's Privacy
6.1 The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our records.

Your Rights
7.1 You have the right to access, update, or request deletion of your personal information in our possession. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided in Section 8.

Contact Us
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Novolux
Unit G Croespenmaen Industrial Estate
Crumlin, Newport, NP11 3AG, UK
Tel: 01495 364 300
Email: sales@novolux.co.uk